Privacy Policy

Personal Data Protection — Alaska Solution

In accordance with the Federal Act on Data Protection (FADP, SR 235.1) — in force since 1 September 2023

Legal basis: Federal Act on Data Protection (FADP, SR 235.1), Data Protection Ordinance (DPO, SR 235.11).

This document supersedes all previous privacy policies published on the website alaska-solution.com.

Introduction

The protection of your personal data is a top priority for Alaska Solution. This Privacy Policy transparently informs you about the nature of the data we collect, the purposes for which we use it, how long we retain it, and the rights you hold under the revised Federal Act on Data Protection (FADP, SR 235.1), which entered into force on 1 September 2023.

This policy applies to all processing of personal data carried out by Alaska Solution in the course of its activities as a service provider (logistics, communication & media, IT & digital transformation), including through the website www.alaska-solution.com and email communications.

We invite you to read this document carefully. If you have any questions, you may contact us at any time at hello@alaska-solution.com.

Art. 1 Data Controller (Art. 5 lit. j FADP)

The entity responsible for processing personal data collected in the course of Alaska Solution's activities is:

Company nameAlaska Solution

Legal formSole proprietorship

Registered addressKaisten 5082, Switzerland

FADP contact emailhello@alaska-solution.com

Websitewww.alaska-solution.com

Art. 2 Data Collected, Purposes and Legal Bases (Art. 6 & 31 FADP)

Alaska Solution collects only the personal data strictly necessary for its activities. The table below details all categories of data processed, their purpose and their legal basis under the revised FADP.

Data CategoryPurposeLegal Basis (FADP)Retention Period

Identification data (name, first name, email, phone)Responding to contact, quote and information requestsConsent (Art. 6 FADP)12 months after last contact

Contractual data (full contact details, mandate history)Conclusion, performance and monitoring of service contractsPerformance of contract (Art. 31 para. 2 lit. a FADP)10 years (CO Art. 962 / tax obligations)

Billing data (address, VAT number, IBAN)Invoicing, accounting and tax archivingLegal obligation (Art. 31 para. 2 lit. c FADP)10 years (FDTAA / VAT Act / CO)

Navigation data (IP address, pages visited, visit duration)Statistical traffic analysis, website improvement, IT securityLegitimate interest (Art. 31 para. 1 FADP)Maximum 13 months (analytics cookies)

Communication data (exchanged emails, message content)Processing requests, fulfilling mandates, archiving correspondencePerformance of contract / Legitimate interest5 years after mandate closure

Shop usage data (order history, preferences)Management of online orders, customer servicePerformance of contract (Art. 31 para. 2 lit. a FADP)3 years after the last order

No sensitive personal data within the meaning of Art. 5 lit. c FADP (health data, data on racial origin, political opinions, religion, or private or sexual life) is collected or processed by Alaska Solution in the course of its activities.

No automated profiling with legal or significant effect is carried out on the basis of the data collected.

Art. 3 Data Recipients and International Data Transfers (Art. 16–17 FADP)

3.1 Non-Disclosure Principle

Alaska Solution does not sell, rent or transfer any personal data to third parties for commercial or advertising purposes. Your data is processed exclusively within the scope of the purposes described in Article 2.

3.2 Technical Processors

For the technical requirements of its activities, Alaska Solution may transfer certain data to technical service providers acting as processors (hereinafter "processors"). These transfers are governed by data processing agreements compliant with the FADP.

Provider / RoleData TransferredCountry / ZoneSafeguard

Wix.com, Inc. (website host)Navigation data, contact form contentUSASCC / Privacy Shield successor

Wix Payments (shop payment processing)Billing data, encrypted banking dataUSA / EUPCI-DSS / SCC

Email service (customer communication)Email addresses, message contentTo be specifiedProcessing agreement

3.3 Transfers to Third Countries

The main host of the website (Wix.com, Inc.) is established in the United States. In accordance with Art. 16 FADP, these transfers are secured by appropriate safeguards, in particular Standard Contractual Clauses (SCC) recognised by the Federal Data Protection and Information Commissioner (FDPIC). Alaska Solution ensures that any processor established outside Switzerland or the European Economic Area provides an adequate level of protection.

If you have questions regarding the safeguards offered by a provider, you may submit your request to hello@alaska-solution.com.

Art. 4 Data Security (Art. 8 FADP / Art. 3–5 DPO)

Alaska Solution implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, disclosure or alteration, in accordance with Art. 8 FADP and the provisions of the Data Protection Ordinance (DPO, SR 235.11).

Encryption: Communications between your browser and our website are protected by the HTTPS protocol (minimum TLS 1.2).
Access control: Access to personal data is restricted to authorised persons within Alaska Solution only, on a need-to-know basis.
Secure hosting: The website is hosted on the Wix.com infrastructure, which holds recognised security certifications (SOC 2, ISO 27001).
Data minimisation: Only strictly necessary data is collected and retained.
Data breaches: In the event of a breach likely to result in a high risk to your rights, Alaska Solution will notify you as soon as possible in accordance with Art. 24 FADP, and will inform the FDPIC if required.

Art. 5 Cookies and Tracking Technologies (Art. 45c TCA / FADP)

Our website uses cookies and similar technologies (pixels, web beacons) to ensure its operation, measure audience numbers and improve your experience. A cookie is a small text file stored on your device when you visit our website.

Cookie TypeMandatory?PurposeDuration

Technical cookies (strictly necessary)Yes — cannot be refusedWebsite operation (session, shopping cart, security, language preferences)Session duration or up to 12 months

Analytics cookies (Wix Analytics)No — can be refusedTraffic measurement: number of visits, pages viewed, session duration, traffic sourceMaximum 13 months

Preference cookiesNo — can be refusedStoring your display and language settings12 months

Third-party cookies (social networks, integrations)No — can be refusedSharing content on social networks, loading external resourcesVaries by third party

5.1 Managing Your Preferences

Upon your first visit to the website, a cookie consent banner is displayed. You may accept or refuse non-essential cookies. You may also change your preferences at any time via:

The consent manager accessible at the bottom of every page on the website.
Your browser's privacy settings (deleting existing cookies, blocking new cookies).
The specific opt-out tools provided by third parties (e.g. Google Analytics Opt-out Add-on).

Refusing analytics and preference cookies does not affect your access to the essential functions of the website.

Art. 6 Your Data Protection Rights (Art. 25–32 FADP)

In accordance with Articles 25 to 32 of the revised FADP, you hold the following rights regarding your personal data processed by Alaska Solution. These rights may be exercised at any time, free of charge, by sending a written request to hello@alaska-solution.com.

RightWhat You May RequestResponse Time

Right of access (Art. 25 FADP)Obtain confirmation that Alaska Solution processes data about you, and receive a copy of that data as well as information about its processing (purpose, duration, recipients).30 calendar days

Right to rectification (Art. 32 para. 1 FADP)Request correction of any inaccurate or incomplete data concerning you. Alaska Solution will update the data as soon as possible following verification of your request.30 calendar days

Right to erasure (Art. 32 para. 2 lit. c FADP)Request deletion of your data, provided it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies.30 calendar days

Right to restriction (Art. 32 para. 2 lit. a FADP)Request restriction of the processing of your data in the cases provided for by the FADP (dispute over accuracy, unlawful processing, retention for evidentiary purposes).30 calendar days

Right to data portability (Art. 28 FADP)Receive your data in a structured, commonly used and machine-readable format (e.g. CSV, JSON), where processing is based on your consent or the performance of a contract.30 calendar days

Right to object (Art. 30 FADP)Object to processing based on the legitimate interests of Alaska Solution, in particular for commercial prospecting purposes. Upon objection, Alaska Solution will cease processing unless compelling legitimate grounds exist.30 calendar days

Right to withdraw consent (Art. 7 para. 7 FADP)Withdraw your consent to consent-based processing at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal is effected by simple written notification.Immediately

Exercising your rights: Send your request in writing to hello@alaska-solution.com, clearly stating your identity and the right you wish to exercise. Alaska Solution may request proof of identity in order to verify your identity before processing your request.

Response time: Alaska Solution undertakes to respond to any request within a maximum of 30 calendar days. This period may be extended by a further 30 days in cases of complexity or high volume of requests, with prior notice.

Right to lodge a complaint: If you believe that the processing of your data violates the FADP, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern — www.edoeb.admin.ch.

Art. 7 Retention Periods (Art. 6 para. 4 FADP)

Alaska Solution retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with its legal obligations. Retention periods are determined in accordance with the principles of data minimisation and storage limitation imposed by the FADP.

Contact data (enquiries, quotes not followed by a contract): 12 months after the last exchange.
Contractual and billing data: 10 years from mandate closure (legal obligation CO Art. 962 and FDTAA).
Navigation data and analytics cookies: Maximum 13 months.
Professional email correspondence: 5 years after closure of the relevant mandate.
Online shop data: 3 years after the last transaction.
Data related to the exercise of FADP rights: 3 years for evidentiary purposes.

Upon expiry of the applicable retention periods, data is securely deleted or irreversibly anonymised.

Art. 8 Minors (Art. 7 CC / FADP)

Alaska Solution's services are intended for adults (aged 18 or over under Swiss law). Alaska Solution does not knowingly collect personal data from minors. If you are the parent or legal guardian of a minor and discover that they have provided us with personal data without your consent, please contact us at hello@alaska-solution.com so that we may delete such data as soon as possible.

Art. 9 Links to Third-Party Websites (Art. 41 CO)

Our website may contain hyperlinks to third-party websites. This Privacy Policy does not apply to third-party websites accessed via these links. Alaska Solution has no control over these websites and accepts no responsibility for their data protection practices. We encourage you to review the privacy policies of each third-party website you visit.

Art. 10 Amendments to This Policy (Art. 6 FADP)

Alaska Solution reserves the right to amend this Privacy Policy at any time, in particular to reflect changes in applicable legislation, industry practices or its own activities. The version in force is the one published on the website www.alaska-solution.com, identified by its last revision date.

In the event of material changes affecting your rights or the processing of your data, Alaska Solution will notify you by email (if you are a client) or via a visible notice on the website, at least 30 days before the changes take effect.

Your continued use of the website or our services following notification of the changes constitutes acceptance of the revised version of the Privacy Policy.

Art. 11 Contact and Supervisory Authority (Art. 25 FADP)

11.1 Contacting Alaska Solution

For any questions regarding this Privacy Policy, the exercise of your rights, or the processing of your personal data, you may contact us:

By emailhello@alaska-solution.com

By postAlaska Solution — Kaisten 5082, Switzerland

Subject of requestPlease state clearly: "FADP Request — [type of right being exercised]"

Response timeMaximum 30 calendar days from receipt

11.2 Supervisory Authority

If you believe that the processing of your personal data by Alaska Solution violates Swiss data protection law, you have the right to lodge a complaint with the competent supervisory authority:

AuthorityFederal Data Protection and Information Commissioner (FDPIC)

AddressFeldeggweg 1, 3003 Bern, Switzerland

Websitewww.edoeb.admin.ch

Phone+41 58 462 43 95

This Privacy Policy was originally drafted in French, in accordance with the requirements of the Federal Act on Data Protection (FADP, SR 235.1) and its implementing ordinance (DPO, SR 235.11). It is not an automated translation and has been prepared specifically for Alaska Solution.