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ALASKA SOLUTION — GENERAL TERMS AND CONDITIONS (GTC)

Version: January 2025
Applicable Law: Swiss Law (CO, FADP, UWG)

Preamble

These General Terms and Conditions (hereinafter “GTC”) govern all contractual relationships between Alaska Solution (hereinafter the “Service Provider”) and any natural or legal person (hereinafter the “Client”).

Placing an order, accepting a quotation, or making a payment implies full and unconditional acceptance of these GTC, to the exclusion of any other document unless otherwise agreed in writing.

These GTC apply to:

  • B2B (companies, freelancers, associations)

  • B2C (individual consumers)

Article 1 — Identification of the Service Provider

  • Company name: Alaska Solution

  • Legal form: Sole proprietorship

  • Registered office: Bündtewegli 4, 5082 Kaisten, Suisse

  • IDE : CHE-402.236.656

  • Numéro fédéral ; CH-400.1.610.197-8

  • Email: hello@alaska-solution.com

  • Website: www.alaska-solution.com

Article 2 — Scope of Application

These GTC apply to all services provided, including:

  • Logistics and operational consulting

  • Digital communication and social media management

  • SEO and digital advertising

  • IT consulting and digital transformation

  • Custom services

They are deemed accepted upon validation of a quotation or payment.

In case of conflict, specific contractual terms shall prevail.

Article 3 — Formation of the Contract

3.1 Order Process

Each service begins with a Client request followed by a written quotation.

3.2 Acceptance

The contract is formed upon:

  • signature

  • email confirmation

  • or payment

3.3 Validity of Offers

Offers are valid for 30 days.

3.4 Custom Services

A customized quotation constitutes a binding offer.

Article 4 — Pricing and Payment

4.1 Pricing

  • Prices are expressed in EUR excluding VAT

  • VAT is indicated separately

  • Prices may be modified at any time (except ongoing contracts)

4.2 Payment Terms

  • Standard payment term: 30 days

  • Payment by bank transfer

4.3 Invoice Disputes

  • Deadline: 10 days

  • Undisputed amounts remain payable

Article 5 — Obligations of the Parties

5.1 Obligations of the Service Provider

  • Duty of care (best-efforts obligation)

  • Confidentiality

  • Dedicated contact person

  • 30-day post-delivery support

5.2 Obligations of the Client

The Client agrees to:

  • Provide all necessary information

  • Respect deadlines

  • Approve deliverables

  • Pay invoices on time

Any delay caused by the Client results in extended deadlines.

5.3 Modifications

Any modification requires a written amendment.

Article 6 — Deadlines and Force Majeure

Deadlines are indicative unless explicitly stated otherwise.

Force majeure includes:

  • natural disasters

  • network outages

  • war

  • governmental actions

  • pandemics

Article 7 — Liability

7.1 Limitation of Liability

Liability is limited to the total value of the service.

Excluded damages:

  • loss of revenue

  • data loss

  • reputational damage

7.2 Warranty

Non-conformities must be reported within 10 days.

7.3 Exclusions

No liability in cases of:

  • incorrect Client data

  • third-party modifications

  • SEO/advertising performance results

Article 8 — Intellectual Property

8.1 Ownership

All tools, methods, and know-how remain the property of the Service Provider.

8.2 Transfer of Rights

Upon full payment:

  • Use: commercial and non-commercial

  • Territory: worldwide

  • Duration: unlimited

  • Exclusivity: non-exclusive

8.3 Reference Rights

The Service Provider may mention the Client as a reference unless otherwise stated in writing.

Article 9 — Confidentiality

Applies:

  • during the contract

  • and 5 years after termination

Exceptions:

  • public information

  • legal obligations

Article 10 — Duration and Termination

10.1 One-off Services

End upon delivery and full payment.

10.2 Recurring Services

  • Minimum commitment period

  • Automatic monthly renewal

  • Termination: 1 month notice

10.3 Breach

Immediate termination after 15 days’ formal notice.

10.4 Effects

  • Services performed remain payable

  • Deposits are non-refundable

Article 11 — Right of Withdrawal (B2C)

  • Period: 14 days

  • Must be exercised in writing

Exceptions:

  • fully performed services

  • digital content accessed

Refund:

  • within 14 days

  • proportional if service started

Article 12 — Data Protection

Data is processed in accordance with the Swiss Federal Act on Data Protection (FADP).

Client rights:

  • access

  • rectification

  • deletion

  • portability

Article 13 — Miscellaneous

  • Entire agreement

  • Severability

  • No waiver

  • Assignment rules

  • Written communication required

Article 14 — Applicable Law and Jurisdiction

  • Swiss law applies

  • Jurisdiction: Canton of Aargau

For B2C:
Jurisdiction at the Client’s place of residence.

Before legal action:
→ 30-day amicable resolution period

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